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American vs Delta vs United: Travel experts compare their business class cabins on flights to NYC

Nicky Kelvin, head of TPG UK, puts the posh Delta seat (above) to the test

They are America’s three largest airlines and all offer service between London and New York, the world’s largest revenue-generating airline corridor.

But how do American Airlines, Delta and United ensure they’re raking in the big business-class money for this route?

Travel experts from The Points Guy UK (TPG UK) are finding out by comparing each airline’s business class cabin on flights from London Heathrow to New York and New Jersey, a video investigation that also included timing how long it took Took a while to get a glass of soda was served after boarding.

DELTA

Nicky Kelvin, head of TPG UK, puts the posh Delta seat (above) to the test

Nicky Kelvin, head of TPG UK, puts the posh Delta seat (above) to the test

Nicky paid £1,123 ($1,323) for seat 8D on a Boeing 767-400 bound for JFK Airport

Nicky paid £1,123 ($1,323) for seat 8D on a Boeing 767-400 bound for JFK Airport

Nicky Kelvin, Head of TPG UK, put Delta’s posh seat to the test, paying £1,123 ($1,323) for seat 8D on a Boeing 767-400 to JFK Airport (including one business class flight from Paris to London and one round-trip economy class). .

He loved the fact that he could use codeshare partner Virgin Atlantic’s “extraordinary” clubhouse at Heathrow, describing the check-in process in Virgin Atlantic’s Upper Class wing, which he could also use, as “private and exclusive” with “no queue at any point”.

On board the food is “plentiful and delicious” and the service is “first class”. The crew were “attentive, efficient and hilarious,” he revealed, delivering bubbles in just two minutes and 29 seconds on the “Champagne Timer Challenge.”

Nicky said his seat

Nicky said his seat “didn’t offer much room when it was in the fully flat position”.

Nicky described the food on his Delta flight (above) as

Nicky described the food on his Delta flight (above) as “plentiful and delicious” and the service as “top notch.”

Regarding the seat, Nicky told MailOnline Travel, “This aircraft was not equipped with Delta’s newest seat, the Delta One Suite, which was disappointing on this premium route. And it didn’t offer much room when in the fully flat position. However, this would have been a bigger problem on a night flight if I was trying to sleep.”

AMERICAN AIRLINES

American Airlines’ failed cabin was surveyed by Liam Spencer, who paid 65,000 AAdvantage miles plus £254.06 ($299) tax for seat 7A on a Boeing 777-200 bound for JFK Airport.

He said the meal was a “real highlight,” telling MailOnline Travel, “Fresh prawns with an array of dips were the perfect appetizer and the sundae was the best dessert I’ve ever had on a plane.”

American Airlines' failed cabin reviewed by Liam Spencer (above).

American Airlines’ failed cabin reviewed by Liam Spencer (above).

Liam Spencer paid 65,000 AAdvantage miles plus £254.06 ($299) tax for seat 7A on a Boeing 777-200 bound for JFK Airport

Liam Spencer paid 65,000 AAdvantage miles plus £254.06 ($299) tax for seat 7A on a Boeing 777-200 bound for JFK Airport

He also liked his seat, describing it as “spacious and comfortable with no lack of storage space” and adding: “Even in a reclined position, I had plenty of room to spread and stretch my legs without feeling cramped Bedding and pillows were incredibly soft.’

However, it wasn’t a perfect experience. Liam said the crew “could have been friendlier” and only managed a “mediocre” champagne delivery time of 21 minutes and 25 seconds.

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The seat, on the other hand, “showed some signs of age, with the headrest fabric beginning to separate from the seat, giving it a slightly tacky appearance.”

Liam liked his seat, describing it as

Liam liked his seat, describing it as “roomy and comfortable with no lack of storage.”

Liam said the crew

Liam said the crew “could have been friendlier” and only managed a “mediocre” champagne delivery time of 21 minutes and 25 seconds after boarding

The American Airlines seat

The American Airlines seat “showed some signs of age, with the fabric on the headrest beginning to peel off, giving it a slightly tacky appearance”

The meal (above) on Liam's American Airlines flight was a

Above is the American Airlines sundae that Liam said was the best dessert he's ever eaten on a plane

The meal on Liam’s American Airlines flight was a “real highlight”. He told MailOnline Travel: “Fresh prawns with a range of dips were the perfect appetizer and the sundae (right) was the best dessert I’ve ever had on a plane.”

He added that while the winged headrest “offered some privacy,” the suite didn’t have a sliding door, something that “would take the product to the next level.”

UNITED

United’s premium product was scrutinized by Ben Smithson, who paid £2,109 ($2,485) – including a business class flight from Brussels to London and a return economy class flight – for seat 8L on a Boeing 767 -300 from Heathrow to Newark Liberty International Airport in New Jersey.

Ben Smithson (above) takes a close look at United's premium product.

Ben Smithson (above) takes a close look at United’s premium product.

Ben paid £2,109 ($2,485) — including a business class flight from Brussels to London and a round-trip economy class flight — for seat 8L on a Boeing 767-300 from Heathrow to Newark Liberty International Airport

Ben paid £2,109 ($2,485) — including a business class flight from Brussels to London and a round-trip economy class flight — for seat 8L on a Boeing 767-300 from Heathrow to Newark Liberty International Airport

He was very impressed with the “Polaris seat” and told MailOnline Travel that it was “very well designed with quality materials and style options” adding that they “hold up well despite heavy use”.

Ben also loved Saks Fifth Avenue linens, describing them as “some of the best in the business.” The snooze pack comes with a “gel pillow,” which Ben says is “great for keeping cool while you sleep.”

On the other side was an entertainment screen that wouldn’t tilt, and “some bizarre food combinations” that Ben “didn’t want to eat again” — and “excruciatingly slow drink service that lasted well over an hour.”

Ben said he experienced

Ben said he experienced “some bizarre food combinations” (above) on his flight

The United Polaris Suite is

The United Polaris Suite is “very well designed with quality materials and style choices”

However, he noted that for some of the crew it was their first ever international flight due to bottlenecks, which may have explained the sluggish use of beverages.

However, when it came to using bubbles, they improved their game with a time of five minutes and 17 seconds.

Sign up for more travel tips and tricks The Points Guy UK. click here to watch the full-length video of the US airline’s business class battle.

Ben, Nicky and Liam give their opinion on their business class flights

Ben, Nicky and Liam give their opinion on their business class flights

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